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#OlderNotOver Interview Series: Sheila Pannell’s Story of Service and Connection

Welcome back to our #OlderNotOver interview series, which highlights the remarkable older people transforming lives through HelpAge USA’s Friendship Bench DC program! Inspired by the Friendship Bench model in Zimbabwe, this HelpAge USA initiative empowers older people to bridge gaps in mental health care by offering empathetic listening and problem-solving support to community members of all ages.

For Sheila Pannell, life is about building bridges—between people, communities, and generations. As a proud Friendship Bench DC Grandparent, Sheila channels her wealth of experience, compassion, and resilience into supporting her neighbors. Her journey reflects a lifetime of breaking barriers and fostering connection, proving that age only strengthens our ability to make a difference.

Breaking Barriers

Sheila’s story is one of resilience, community, and compassion. A lifelong Washingtonian, Sheila grew up in Northeast and Southeast DC during a time of societal change. Her experiences navigating segregation and integration deeply shaped her perspective and the values she carries today.

“I was fortunate to attend an integrated high school, Woodrow Wilson, as one of the first groups of Black students,” Sheila recalls. “That experience, along with my time at Howard University for undergrad and graduate school, opened my eyes to both the challenges and opportunities of building bridges in our communities.”

Raised by a single mother, Sheila’s path to higher education wasn’t without obstacles. One of the most defining moments came during her senior year of high school when a counselor discouraged her from pursuing college. But Sheila’s participation in Howard University’s Upward Bound program changed everything.

“They told me not to listen to that counselor. They took my transcripts, helped me apply to colleges, and gave me the support I needed to succeed,” Sheila shares. “I’m forever grateful for that guidance and encouragement.”

Graduating with a scholarship to both Howard’s undergraduate and graduate programs, Sheila became a social worker—a career that exemplifies her dedication to helping others.

From Social Worker to Friendship Bench DC Grandparent

Sheila’s journey with Friendship Bench DC began during the COVID-19 pandemic. Initially joining as part of DC Grandparents Against COVID-19 to combat isolation, Sheila found herself drawn to the initiative’s mission.

“During the pandemic, so many seniors were isolated. The Zoom group was a lifeline for many of us—it kept us connected,” she says. “When the group transitioned into Friendship Bench, it was a natural fit for me as a social worker.”

Through the Friendship Bench DC program, Sheila provides a safe, non-judgmental space for community members to share their thoughts and feelings. Her training with the program introduced her to new approaches to active listening and communication.

“I’ve always been a good listener, but Friendship Bench has taught me to be patient and truly meet people where they are,” Sheila reflects. “Sometimes, people just need someone who’s not a family member or close friend to hear them out and provide objective support.”

Building Community and Broadening Horizons

Sheila’s involvement with Friendship Bench DC has enriched her life in unexpected ways.

“It’s like joining a circle of friends. We share interests, hobbies, and support one another,” she says. “Some members sew, others make jewelry, and some love to travel or read. It’s a wonderful way to connect and grow as a community.”

Beyond the personal connections, Sheila has seen the program’s impact on others.

“It’s refreshing to see visitors walk away from a session feeling good about themselves. It shows the power of listening and connection,” she explains.

Sheila also participates in outreach events, including a memorable Halloween event at The Temple of Praise.

“The community welcomed us with open arms,” she says. “Many people didn’t know about Friendship Bench, and it was rewarding to share what we do and see their enthusiasm.”

A Lifelong Commitment to Helping Others

For Sheila, community service has always been a calling. Programs like Friendship Bench DC allow her to continue making a difference while learning new skills and broadening her horizons.

“It’s an extension of who I am as a social worker,” Sheila says. “And it’s a privilege to be part of something that brings people together and uplifts our seniors.”

Sheila’s story reminds us of the power of resilience, the importance of community, and the transformative impact of simply being present for one another.

Stay tuned for more inspiring profiles in our #OlderNotOver interview series, where we celebrate the voices of our Friendship Bench DC Grandparents who are making a difference every day.

Get Involved!

Learn more about Friendship Bench DC and how you can support our mission to empower communities through empathy and intergenerational connection

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